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Frequently asked questions
What are your shipping options?
We offer Standard Shipping (5-7 business days), Express Shipping (2-3 business days), and Rush Shipping (1-2 business days). Orders over $50 get free standard shipping throughout the continental US!
What if my package arrives damaged?
That would make us sad! Contact us within 48 hours with photos, and we'll rush you a replacement or refund immediately—no questions asked.
Are your products safe for all pets?
Safety first! Each product listing specifies which pets it's suitable for. When in doubt, contact our Happiness Team for personalized guidance.
Are your products eco-friendly?
We prioritize sustainability whenever possible! Look for our "Happy Planet" badge on eco-friendly products made with sustainable materials and ethical practices.
Where do your treats come from?
We source treats from trusted suppliers committed to quality and safety. Most treats are made in the USA or Canada with natural, wholesome ingredients. Each listing includes ingredient information.